Items with the following reasons below may be returned/exchanged within 7 days:
- Item has missing parts or accessories
- The wrong item was delivered or item is different from what was featured online
- Frames and Sunglasses are covered by a 1-year warranty as long as the defect is due to Manufacturing issues.
- Contact Lenses, Solutions, and Supplements (eye drops, eye masks) are covered by a 1-month warranty from date of purchase.
On the other hand, reasons below are invalid:
- Damages brought about my customer mishandling or due to wear and tear will not be accepted nor are they covered by warranty.
- Simple change of mind will not be accepted.
- Return due to price difference with other stores will not be accepted.
- To process your return/exchange, please message us at firstname.lastname@example.org and present your official receipt as proof of purchase.
- Item/s to be returned must be in good condition, in original packaging, complete with accessories.
- Selected item for exchange must be of the same value. If customer prefers to exchange with an item that is priced higher than the original, customer will shoulder the excess amount. If customer chooses a lower priced item, the excess amount will not be refunded.
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Customer information - George - Checkout